Privacy Policy — Live Slots Portal

Last updated: July 17, 2026

This Privacy Policy explains how ARC Visa Services ("we", "us") collects, uses, and protects your information when you create an account on and use the Live Slots portal (the "Service"). By ticking the acceptance box at signup you agree to this policy.

1. Information we collect

• Account details — your email address, a securely hashed password (we never store or see the plain-text password), and the visa type you select.
• Email verification — a short-lived one-time code sent to your email at signup; only a hash of the code is stored and it is deleted after verification or expiry.
• Usage activity — sign-in times and portal activity sessions (when you were viewing the slot feed), used to operate the Service and understand usage.
• Feedback — any messages you send through the feedback box.
• Technical data — IP address and basic request information, used solely for security (rate limiting and abuse prevention).

2. How we use your information

• To create and manage your account and verify your email address.
• To show live appointment-slot availability relevant to your visa type.
• To send service emails: verification codes, notification when your access is enabled or extended, and a reminder before your access expires.
• To keep the Service secure (rate limiting, blocking abusive traffic, single-active-session enforcement).
• To improve the Service using aggregate usage patterns and your feedback.

3. What we do not do

• We do not sell, rent, or trade your personal information.
• We do not send marketing email unrelated to the Service.
• We do not collect payment details through this portal.
• We do not use third-party advertising or tracking cookies — only a session cookie required for sign-in.

4. Data sharing

Your information is visible only to ARC Visa Services administrators who manage portal access. We use an email delivery provider to send the service emails described above, and our servers are hosted with a cloud infrastructure provider; both act only on our instructions. We may disclose information if required by law.

5. Data retention

• Account details are kept while your account exists. You may request deletion at any time (see Contact below).
• Verification codes expire within minutes and are purged within a day.
• Activity-session records are kept for operational analytics and can be cleared by administrators.
• Security logs (rate-limit events) are purged automatically within minutes to days.

6. Security

Passwords are stored using bcrypt hashing. All traffic is served over HTTPS. Access to the underlying systems is restricted and administrative actions are audit-logged. Only one active sign-in window is allowed per account, and sessions expire automatically.

7. Your rights

You may request a copy of the personal data we hold about you, ask us to correct it, or ask us to delete your account and associated data. Email us and we will respond within a reasonable time.

8. Children

The Service is intended for visa applicants and is not directed at children under 16.

9. Changes to this policy

We may update this policy from time to time. The "Last updated" date above reflects the latest revision; material changes will be highlighted on the portal.

10. Contact

Questions or data requests: arcvisaservices1@gmail.com

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